Refund Policy for Tourlanka.co.uk
At Tourlanka.co.uk, we strive to provide our customers with exceptional travel experiences and flexible booking options. We understand that plans can change, and we aim to accommodate such changes to the best of our ability. Our refund policy is designed to be straightforward and customer-friendly.
Cancellation and Refund Terms:
- Full Refund:
- If you cancel your tour at least 24 hours before the scheduled arrival time, you are eligible for a full refund.
- The refund will be processed back to the original method of payment used during booking.
- Cancellations Made Less Than 24 Hours Before Arrival:
- Unfortunately, we are unable to provide refunds for cancellations made less than 24 hours before the scheduled arrival time. But we are happy to asses your personal situation and consider a partial refund based on the arrangements made for you.
How to Request a Refund:
- To cancel your booking and request a refund, please contact our customer service team via email at support@tourlanka.co.uk.
- Please provide your booking reference number, the name on the booking, and the date of the tour.
Processing Time:
- Refunds will be processed within 10-14 business days from the date of cancellation confirmation.
- Depending on your bank or credit card company, it may take additional time for the refund to reflect in your account.
Contact Information:
For any queries regarding our refund policy, please do not hesitate to contact us:
- Email: support@tourlanka.co.uk
Changes to this Policy:
- Tourlanka.co.uk reserves the right to modify or amend this refund policy at any time. Any changes will be communicated on our website and will take effect immediately upon posting.
We appreciate your understanding and look forward to providing you with an unforgettable tour experience. Thank you for choosing Tourlanka.co.uk