Terms and Conditions
Welcome to Tourlanka.co.uk
Thank you for visiting Tourlanka.co.uk, your premier provider of unforgettable tours in Sri Lanka. By accessing and using our website, you agree to comply with and be bound by the following terms and conditions. Please read them carefully.
1. Booking and Payment
- All bookings are subject to availability.
- Full payment is required at the time of booking.
- Prices are listed in GBP and are subject to change without notice.
2. Cancellation and Refunds
- Cancellations made at least 24 hours before the scheduled arrival time are eligible for a full refund.
- Cancellations made less than 24 hours before the scheduled arrival time are not eligible for a refund except some cases.
- Refunds will be processed within 10-14 business days.
3. Changes to Bookings
- Any changes to bookings must be requested at least 48 hours before the scheduled arrival time.
- Changes are subject to availability and may incur additional charges.
4. Travel Requirements
- It is the responsibility of the customer to ensure they meet all travel requirements, including but not limited to visas, vaccinations, and travel insurance.
5. Liability
- Tourlanka.co.uk is not liable for any personal injury, loss, or damage to personal property during the tour.
- We are not responsible for any delays, changes, or cancellations caused by unforeseen circumstances, including but not limited to natural disasters, strikes, or political unrest.
6. Intellectual Property
- All content on this website, including text, graphics, logos, and images, is the property of Tourlanka.co.uk and is protected by copyright laws.
- You may not reproduce, distribute, or use any content from this website without our express written permission.
7. Governing Law
- These terms and conditions are governed by and construed in accordance with the laws of England and Wales.
- Any disputes arising from these terms and conditions shall be subject to the exclusive jurisdiction of the courts of England and Wales.
8. Contact Information
- For any queries or concerns regarding these terms and conditions, please contact us at support@tourlanka.co.uk.
Privacy Policy
Introduction
At Tourlanka.co.uk, we value your privacy and are committed to protecting your personal information. This privacy policy outlines how we collect, use, and safeguard your data.
1. Information We Collect
- Personal Information: When you book a tour, we collect personal information such as your name, email address, phone number, and payment details.
- Non-Personal Information: We collect non-personal information such as browser type, IP address, and website usage data through cookies and other tracking technologies.
2. How We Use Your Information
- Booking and Payment: To process your bookings and payments.
- Communication: To send you booking confirmations, updates, and promotional materials.
- Improvement: To improve our website, services, and customer experience.
3. Sharing Your Information
- Third-Party Service Providers: We may share your information with third-party service providers to process payments and provide tour services.
- Legal Requirements: We may disclose your information if required by law or in response to legal requests.
4. Data Security
- We implement appropriate security measures to protect your personal information from unauthorized access, alteration, or disclosure.
- However, no data transmission over the internet or electronic storage method is 100% secure. We cannot guarantee absolute security.
5. Cookies
- Our website uses cookies to enhance user experience. Cookies are small text files stored on your device that help us understand how you use our website.
- You can disable cookies through your browser settings, but this may affect the functionality of our website.
6. Your Rights
- Access: You have the right to access the personal information we hold about you.
- Correction: You have the right to request corrections to any inaccurate or incomplete information.
- Deletion: You have the right to request the deletion of your personal information, subject to legal requirements.
7. Changes to This Policy
- We may update this privacy policy from time to time. Any changes will be posted on this page with an updated effective date.
8. Contact Information
- For any queries or concerns regarding this privacy policy, please contact us at support@tourlanka.co.uk.
By using our website and services, you consent to the terms and conditions and privacy policy outlined above. Thank you for choosing Tourlanka.co.uk for your travel adventures in Sri Lanka.